Urjanet keeps track of your meters. If a meter fails to report data for 72 hours or more, Urjanet's operations team will investigate to assess the root cause. Failures are broken into 3 categories:
- Utility: A factor related to the utility's behavior is preventing capture of data. This includes website maintenance periods and missing data from the utility.
- Customer: Urjanet needs customer action to restore the data feed. This could include login failures or additional authorizations needed to access data online.
- Urjanet: Urjanet is actively working to restore the data feed. This could include changes to the provider's website or data format.
A report detailing the status of each meter can be provided upon request.
If 72 hours have elapsed and the cause of a delay is still unknown, please contact Urjanet Support by emailing firstname.lastname@example.org.
On occasion, interval data published by the utility will contain gaps. This could be due to failures in the meter infrastructure or downtime in the utility's website. At a later date, the utility may fill gaps in historical data. When this occurs, the utility does not notify Urjanet or the customer.
Urjanet's automation is always looking for the most recent data. Each day, the system will pull data for the newest period. When a historical gap is filled, there is no way for Urjanet to automatically pull this data.
If this situation occurs, a special request can be made to extract all historical data. Urjanet will perform a one-time look-back and deliver any new data in the regularly scheduled delivery.